Your item must be unused or unworn and in the same condition as when you received it to be eligible for a return. If it’s been more than 30 days after your purchase, we’re afraid we won’t be able to offer you a refund or exchange.
Refunds are available (if applicable)
We will send you an email after your return has been received and examined to advise you that we have received your returned item. We’ll also let you know if your refund has been approved or denied.
Refunds that are late or absent (if applicable)
Check your bank account again if you haven’t gotten a refund yet.
Then call your credit card company; the refund may take some time to appear on your account.
The next step is to call your bank. Before a refund is posted, there is usually some processing time.
Please email us at buymercuryonline.net if you have not gotten your refund yet after doing all of this.
Items on sale (if applicable)
Only normal priced products may be returned; sale products are final sale and cannot be returned.
Interactions (if applicable)
Only faulty or damaged products will be replaced. Send us an email at [email protected] if you need to swap it for the same item.
Gifts You’ll get a gift credit for the amount of your return if the item was labelled as a gift when purchased and sent straight to you. A gift voucher will be mailed to you after the returned item has been received.
We’ll issue a refund to the individual who made the initial purchase if the item wasn’t listed as a gift when purchased or the present donor had the product delivered to themselves to give to you later.
The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you get one.
The time it takes for your returned merchandise to reach you will vary depending on where you reside.